PRIVACY POLICY

Effective Date: March 15, 2026

El Alacran 2000 Platinum Auto Body & Paint ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, contact us, or opt in to receive communications from us.

1. Information We Collect
   We may collect personal information you voluntarily provide when you contact us, request an estimate, schedule services, or subscribe to communications. This information may include:
   • Name
   • Phone number
   • Email address
   • Vehicle information
   • Service details
   • Any information you submit through forms on our website

We may also automatically collect limited technical information such as IP address, browser type, and pages visited to help improve our website.

2. How We Use Your Information
   We use your information to:
   • Respond to inquiries and provide estimates
   • Schedule and manage services
   • Send appointment reminders and service updates
   • Communicate important information about your vehicle repair
   • Improve our website and customer experience
   • Send promotional messages if you have opted in

3. SMS Text Messaging Policy
   By providing your phone number and opting in to receive text messages, you consent to receive SMS communications from El Alacran 2000 Platinum Auto Body & Paint. These messages may include:
   • Appointment confirmations and reminders
   • Repair status updates
   • Customer service communications
   • Promotional offers or service announcements

Message frequency may vary. Message and data rates may apply depending on your mobile carrier.

You may opt out of SMS communications at any time by replying STOP to any message you receive from us. After you send STOP, we will confirm your unsubscribe status and you will no longer receive SMS messages from us. To rejoin, you may sign up again through our website or contact us directly.

If you need assistance, reply HELP or contact us through our website.

4. Sharing of Information
   We do not sell, rent, or trade your personal information. Your information may be shared with trusted service providers that help us operate our business, such as scheduling systems, messaging platforms, or website hosting providers. These partners are required to keep your information secure and confidential.

5. California Privacy Rights (CCPA/CPRA)
   If you are a California resident, you have the right to:
   • Request access to the personal information we collect about you
   • Request correction of inaccurate personal information
   • Request deletion of your personal information
   • Request information about how your data is used

To exercise your California privacy rights, please contact us using the information provided on our website.

6. Data Security
   We take reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

7. Cookies and Website Tracking
   Our website may use cookies or similar technologies to improve site functionality and analyze website traffic. You can control cookie preferences through your browser settings.

8. Third-Party Links
   Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

9. Updates to This Privacy Policy
   We may update this Privacy Policy from time to time to reflect changes in regulations or business practices. Any updates will be posted on this page with the revised effective date.

10. Contact Information
    If you have questions about this Privacy Policy or your personal information, please contact us through the contact information listed on our website.

By using our website or opting into communications, you acknowledge that you have read and agree to this Privacy Policy.